Refund policy

Return & Refund Policy

Last Updated: May 31, 2026

At ZDDPE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Include all accessories, tags, and documentation (if applicable)
  • Not be damaged due to misuse or improper handling

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final-sale items
  • Hygiene-sensitive products that have been opened or used

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review the request and provide a suitable resolution, including replacement or refund where applicable.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method used for the purchase
  • Processing times may vary depending on your bank or payment provider

Exchanges

If you wish to exchange an item, please contact our support team. Exchanges are subject to product availability.

Return Shipping

If the return is due to:

  • A defective product
  • A damaged product
  • An incorrect item sent by us

We will cover the return shipping cost.

For all other eligible returns, return shipping charges may be the responsibility of the customer.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: ZDDPE
Email: [swamipankaj86961@outlook.com]

We appreciate your trust in ZDDPE and are committed to providing a smooth and reliable shopping experience.